How can you provide a coherent online and offline retail brand experience to different consumer segments? How does a better customer experience support business results? At the meetup on the 13th of October, we’ll be showing you real-life industry examples and research results related to this topic. Our goal is to provide attendees with guidelines to help them get started on the road to becoming a customer-centered company, and to optimize their already existing tools and processes and increase their effectiveness.
At the upcoming Retail Experience Meetup organized by Humanize and Neticle, we’ll discuss the information sources that can be used to learn about our clients and the market trends, and how all of this can be turned into a structured and sustainable database that supports decision making. Such a unified platform frees up tremendous resources for companies, and it is also suitable for mapping out new business opportunities and increasing both customer loyalty and Customer Lifetime Value. How can you set up such a data system? We’ll show how service design can help with that, and take a look at leading Hungarian company practices and solutions, too.
We hope to meet retail leaders who are looking to make their companies more customer-centric, as well as professionals working in CX, marketing, CRM and business analytics who want to develop their brand’s CX to yield real business results.
See the agenda and register for the live event here!