How to create and launch a CX survey in 30 minutes

Posted on 1 min.

Join us on our upcoming free workshop and learn new ways of measuring CX.

Clients interact via numerous digital channels, such as website, mobile app and email. It’s only up to the company to listen to the voice of the customer and benefit from it. Measuring CX helps businesses to identify key pain points and love points, quantify loyalty and gain further valuable insights from customers, for example whether the service has met the expectations or how accessible the webshop is based on their opinion.

In this practical webinar we are going to guide you through the process of designing and launching a CX survey - from a blank page to setting it live on a website. The main cases we are going to cover are:

  • NPS, CSAT, CES - What can companies learn from these metrics?
  • How to choose the right question types in a CX survey
  • How to implement the survey on a page without developer skills (e.g. from Google Tag Manager or a CMS)
  • Popup, slider, sidetab - what embed solution is the most efficient with different goals?
  • How to add embedded surveys in emails and newsletters (e.g. GMail and Mailchimp)
  • Turning real-time insights into action plans and enhancing client experience

Panelist: David Schmidt, Insights Manager @ Zurvey.io

David Schmidt, DACH regional Insights Manager of Neticle, which is one of the fastest growing B2B startups in Hungary. He has 5 years experience in the field, managed several text analysis projects, ranging from Vienna to Jakarta. Expert in customer experience improvement in the banking industry, but his superpower is keeping clean the coffee machine in the office.

Save your seat now:

 


Share:

Book a demo

We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

Get in touch

Book a demo   Check our newsletter
Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
Photo of Michel Henss

Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
Photo of Gabriella Sinka

Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

Neticle Logo

Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
SWIFT code: BUDAHUHB