Get actionable CX insights through a real time understanding of customer feedback

Track and analyse all customer experience metrics through websites, apps and emails without effort, and turn feedback into insight with the help of text analysis.

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MICROSURVEY (NPS, CSAT, CES)

All the metrics you need

 

  • Create NPS, CSAT, CES surveys easily with an intuitive survey creator
  • Deliver on-brand survey experience using a wide scale of customisation settings (logo, customise colours and fonts)
  • Boost the respondent experience and generate high response rates with survey functions optimised for embedding (autopage, autoclose, full white label)
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microsurvey_all_the_metrics
MICROSURVEY (NPS, CSAT, CES)

Turn NPS survey verbatims into insight

 

  • Reveal pain points using sentiment analysis and topic recognition
  • Categorise NPS verbatims with multilevel custom labels
  • Reveal drivers hidden behind scores
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ZURVEY.IO FOR WEBSITE

On-brand experience with low-code implementation

 

  • Survey your visitors when they’re interacting with your website
  • Gather active and passive feedback with multiple popup visualisations (slider, toaster etc.) and inserted buttons
  • Benefit from a wide range of customisation options (colors, fonts and visualisation)
  • Manage limitless journey points and user flows with URL parameters and hidden question logics
  • Enjoy low-code installation if you have limited developer resources (you can set up everything on the platform) or no-code installation through the Google Tag Manager community tag
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ZURVEY.IO FOR _WEBSITE_Optimise
ZURVEY.IO FOR WEBSITE

Optimise your website content with a built-in widget

 

  • Easy to install HTML widget that feels like a part of your website
  • Brand friendly look at all times thanks to customisation options
  • Improved content through visitor feedback
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ZURVEY.IO FOR WEBSITE

Direct tNPS feedback through email

 

  • 100% brand friendly, customised widget 
  • Easy installation (copy & paste)
  • Mobile and tablet ready - users can give feedback on any device, responsive widgets are perfectly visualised
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ZURVEY.IO FOR  EMAIL

Collect feedback through email signature

 

  • Real time reporting - get feedback from customers on the efficiency of support or complaint handling
  • Use customisable widgets in any email client/software
  • Insert multiple question types for different purposes (rating, scale)

 

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ZURVEY.IO FOR  Mobile

Get more reviews utilising customer feedback directly from your app

 

  • Contextual feedback at the moments that matter, in a native environment
  • No relaunch or leaving means seamless data capture throughout the customer journey
  • Minimal development time required
  • One-time installation
  • Rich documentation for implementation (Swift, Java, React native)
  • On-brand experience at all times with many customisation options
  • Triggering - fire surveys on predefined events, screens etc.

 

 

How MOL Limo used tNPS_Rajztábla 1 másolat 15 (1)

Learn how Zurvey.io can improve your Customer Experience

Arrange a free session with our CX consultants

 

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UniCredit

"Open-ended feedbacks are the essence of a survey, as it delivers tangible insights from respondents. Zurvey.io has proved many times to be a professional and reliable partner in these analyses."

Tamás Sellei Customer Satisfaction Senior Professional

Raiffeisen

“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Zurvey have been instrumentation in our efforts to harness the power of unsolicited feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”

Veselin Petkov International Customer Experience Leader

Avoira

"Zurvey.io is a class leading AI analytics tool, delivering unparalleled insight into customer interactions. We are delighted to be helping companies in the UK using this amazing solution."

Ian Taylor CX Solutions Consultant

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We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

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Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
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Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
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Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

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Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
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