Level up your CX program with no-code data source integrations and dedicated connectors

Funnel all your VOC data into Zurvey.io and get a complete understanding of customer satisfaction

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email

Reinforce customer support with email analysis

 

What does your email’s sent and received folders say about the satisfaction of your customers? A lot.


    • Whether you’re working with Microsoft Office 365/ Exchange server/ Google Workspace (Gsuite), setup only takes a few clicks.
    • We automatically tag your email data based on topic, issue, or intent.
    • Do you need a consistent metric to prioritise? Look no further: our entity oriented sentiment analysis and opinion index is a great base to decide which complaint is the most urgent.
    • Using custom labels, you can tailor our tagging process to fit your own team’s criteria.
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CHAT & INSTANT MESSAGING

Reveal the most important pain points in customer messages

 

  • We can channel your data from the most frequently used chat and instant messaging softwares, like Facebook Messenger, Twitter messenger, WhatsApp and Microsoft Teams.
  • With emotion analysis, categorise chat discussions and understand patterns that lead to escalation or churn.

 

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social media

Gain a deep understanding of discussions from your company’s social media channels

 

With an advanced integration of Neticle Media Intelligence, we can provide:

  • Full coverage of social media - Facebook, Twitter, Instagram
  • Rapid detection of social platforms - you won't miss any comments
  • Data enriched with interactions - We also collect interaction data (likes, shares, reactions, view count etc.) of social media posts
  • Own reach model - We have our own prediction model to estimate social media reach
  • Geographical segmentation - Our data collection procedure has a heavy geographical focus, which means separating mentions based on their country of origin (for example: Austria/Germany, Serbia/Croatia)
Book a demo
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Learn how Zurvey.io can improve your Customer Experience

Arrange a free session with our CX consultants

 

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CONTACT CENTER DATA

Improve agent coaching with text insight directly from customer feedback

 

  • Easy to set up connectors for Genesys Cloud, Verint Express, Anywhere 365, Skype Business, Zendesk
  • Reveal hidden semantic patterns, including vocabulary, jargon and style which influence satisfaction and result higher NPS scores
  • Analyse the discussions of top performer agents and gain insight on their tone and style
  • Check if your agents are using the required speech protocols and offering current sales promotions
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We handle your data with security and care

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GDPR compliant

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Encrypted Communication

Raiffeisen

“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Neticle, with their advanced technology and customer centricity, have been instrumentation in our efforts to harness the power of unsolicited (text) feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”

Veselin Petkov International Customer Experience Leader

Xdroid

"Zurvey.io has an intuitive GUI and nice graph-type visualization of topics and sentiments that help better understand customer surveys and messages on a larger set of data, e.g correlating sentiments, name entities, locations, and verbs. It supports almost all European languages handles negations, double negations as well."

Gábor Karsay International Sales Director

Auchan

“I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience.”

Erika Szilágyi Head of Market Research

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We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead. Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

Get in touch

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Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
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Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
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Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

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Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
SWIFT code: BUDAHUHB