Reap the true value of verbatims with human-level text- and sentiment analytics

We provide a no-code text analytics toolkit to solve all your challenges like an insight professional. Our NLP engine helps you make critical business decisions based on humanly precise sentiment analysis and topic recognition.

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CUSTOMER VOICE ANALYSIS

Gain immediate insights - no training required

 

Having actionable insights quickly can be crucial, but not everyone has the coding knowledge to use a complicated tool. With Zurvey.io, you don’t have to. Instead, you’ll get:


    • NLP that outperforms human sentiment and category analysis,
    • insights from different VOC channels, with the same precision in major and complex languages,
    • charts that are updated immediately in case of manual sentiment change.
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CUSTOMER VOICE ANALYSIS (VOC analysis)
CUSTOMER VOICE ANALYSIS (VOC) Understand
customer voice analysis

Understand the key drivers of customer satisfaction

 

Trained for customer feedback, Zurvey.io categorises VOC data and detects topics, emotions, brands, locations, persons. Besides human-level entity recognition, you get


    • a meticulous analysis even of huge datasets with automated labelling,
    • a deep understanding of what your customers say and how they feel about your product or service.
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custOmer vOice analySIs

Prioritise based on detailed sentiment analysis


    • Opinion index for every sentence, statement and entity in your verbatims
    • The detailed scoring system’s overall opinion index can be used as a KPI
    • Translate verbatims with one click
    • React to pain points and emerging issues
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CUSTOMER VOICE ANALYSIS (VOC) Prioritise

Auchan took immediate, meaningful action based on VOC data

 

  • more than 50K verbatims from loyalty program processed with Zurvey.io
  • over 200 hours of work saved
  • opinion index became a main KPI
  • topic and sentiment correlation was revealed to understand the customer’s way of thinking
  • they regularly get clear recommendations for improvement

Read the case study

“I love working with Neticle’s team, because Zurvey.io instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve.”

Erika Szilágyi, Head of Market Research

PRODUCT REVIEW ANALYSIS (PSAT)
PRODUCT REVIEW ANALYSIS (PSAT)

Optimise and prioritise your product roadmap based on client feedback

 

  • channel reviews from all platforms into Zurvey.io through dedicated connectors (Google Play/Apple App Store/ Huawei App Gallery)
  • find out which drivers influence your ratings with the help of topic correlation
  • reveal hidden values of your product through more relevant marketing and positioning
  • deliver the experience your users crave
  • track and measure the success of different versions and releases
  • save time - instead of manual categorisation, focus on product development and innovation
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PRODUCT REVIEW ANALYSIS (PSAT)

Tailor categorisation to your product with custom labels

 

  • build categories based on recurring topics and track them release by release
  • merge automatically recognised labels with one click and create custom categories
  • cover the whole user journey with multi-level categories
  • compare your custom categories with competitors
product_review_analysis(psat)_Rajztábla 1 másolat 8
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verbatim coding

Ditch manual coding and focus on actions

 

  • As a market researcher, manual coding can be a huge headache
  • Just upload your .xlsx files filled with textual data and get high quality market insights
  • Automate the whole coding process with custom labels and process tracking researches with the same category system month by month, saving hundreds of hours
  • Use our file outputs (SPSS/Excel) with dedicated parts for coding, which is perfect for pivoting and further data enrichment

 

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verbatim coding

Powerful visualisation, maximum impact

 

  • Eliminate steps between analysis and presentation
  • No time wasted on creating presentations
  • Dedicated dashboard for custom categorisation, includes connections and correlations
  • Easy to digest information due to drill down function and mention examples

 

VERBATIM CODING Powerful

Learn how Zurvey.io can improve your Customer Experience

Arrange a free session with our CX consultants

 

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We handle your data with security and care

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GDPR compliant

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Raiffeisen

“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Neticle, with their advanced technology and customer centricity, have been instrumentation in our efforts to harness the power of unsolicited (text) feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”

Veselin Petkov International Customer Experience Leader

Xdroid

"Zurvey.io has an intuitive GUI and nice graph-type visualization of topics and sentiments that help better understand customer surveys and messages on a larger set of data, e.g correlating sentiments, name entities, locations, and verbs. It supports almost all European languages handles negations, double negations as well."

Gábor Karsay International Sales Director

Auchan

“I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience.”

Erika Szilágyi Head of Market Research

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We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

Get in touch

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Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
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Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
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Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

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Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
SWIFT code: BUDAHUHB