Guide to establishing a positive & consistent branch experience
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Overview
When your customers are visiting your stores or branches, it’s a great time to ask them for feedback, since the experience they’ve had with your brand is still fresh in their minds. Don't miss out on the Voice of the Customer – use the in-person channels as well to understand it better.
Check out the white-paper to get some practical examples of:
- how product and service quality is measured without overwhelming the analytics team;
- how store/branch managers can access data-driven and relevant assessments;
- how locations can be benchmarked.
Auchan
“I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience.”
Raiffeisen
“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Neticle, with their advanced technology and customer centricity, have been instrumentation in our efforts to harness the power of unsolicited (text) feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”
Xdroid
"Zurvey.io has an intuitive GUI and nice graph-type visualization of topics and sentiments that help better understand customer surveys and messages on a larger set of data, e.g correlating sentiments, name entities, locations, and verbs. It supports almost all European languages handles negations, double negations as well."
