Walking the path of innovation, hand in hand with clients
Case Study
Overview
Measuring client satisfaction and consciously incorporating results into their strategy has been a priority at MOL Limo since launch day. The company manages this with high standards - but to find out exactly how, CEO Bálint Vető has shared an exciting behind the scenes look.
Read the case study to learn more about…
- how to provide consistent customer experience with frequent feature releases;
- how to stay on top in a fast-paced, innovative industry;
- how to utilize client feedback flowing in from various channels.
‘If long waiting times or expensive prices are the most common complaints in a call center, you should be happy: it means that everything else is running smoothly.’
Bálint Vető,
CEOMOL Limo
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Auchan
“I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience.”
Raiffeisen
“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Neticle, with their advanced technology and customer centricity, have been instrumentation in our efforts to harness the power of unsolicited (text) feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”
Xdroid
"Zurvey.io has an intuitive GUI and nice graph-type visualization of topics and sentiments that help better understand customer surveys and messages on a larger set of data, e.g correlating sentiments, name entities, locations, and verbs. It supports almost all European languages handles negations, double negations as well."
