How the role of CX is changing in the modern world of banking

Omni-channel feedback collection is essential, and with customer expectations rising, banks will need to become resourceful to gather the insight they need and incorporate it into their everyday operation.

In this webinar, we’ll be discussing:

• real-life examples from the cutting edge of CX in banking;
• what new tools banks can use to get the most out of customer feedback;
• what kind of challenges and experience the future holds for this sector’s stakeholders and clients.

Panelists: