In the spotlight: traveler experience

The daily operation of travel hubs is a complicated process, with many departments and even more passengers. Feedback comes in what seems like a flow of Babelian chatter, but there are ways to easily make sense of it. Find out exactly what travelers appreciate, or what they want less of.

There are tons of customer touchpoints along the way, and it is only the providers’ task to collect feedback at these events and turn them into insights. 

Passengers may give unsolicited feedback in different languages and through many channels: not only through the company’s own website and the main social media platforms, but also on popular online review sites like TripAdvisor or Google Places. 

However, the full 360-degree view of customer opinions can only be discovered when regular surveys are also sent out to passengers, completing our understanding of the customer experience. With them, passengers will also feel that the provider cares about their personal comfort and convenience.

In Neticle’s upcoming webinar we are presenting what tools can be used to track client satisfaction and to learn from the feedback with intelligent text analysis.

Through real examples of Neticle Media Intelligence and Zurvey.io, the following topics will be covered:

• What the Voice of Citizen says about the new generation of public transportation - ups and downs of e-scooters and carsharing
• How to find the relevant information in a mass of customer responses 
• Basics of building a 360-degree feedback collection system

Date: Wednesday, 8 December 2021, 4:00pm (CET)

Panelists: 

• Sarolta Bessenyei-Henter, Neticle Media Intelligence executive
• Ádám Gulyás, Head of Neticle Media Intelligence sales
• Tamás Marcell Tóth, Zurvey.io CX executive 

Langauge of the webinar is English. 

Platform: Zoom