How to Utilise Customer Data Generated by Automated Text Analysis
The Voice of the Customer comes to companies through a number of direct and indirect channels - that is why their structured processing is becoming increasingly important. What effect does even one piece of negative feedback have on the company's performance? How can this affect business decision-making or even product development? Through international examples, we’ll demonstrate how the incorporation of automated text analysis into everyday work processes increases the efficiency of brands.
In this Zurvey.io webinar present the following topics:
- Why & Why Not to include Voice of the Customer analytics in business decision-making
- Client Success Story: How Telekom Hungary is developing and utilising a feedback monitoring system tailored to the customer journey
- Client Success Story: How Raiffeisen Bank International has automated and unified mobile app satisfaction tracking in 14 countries
- Client Success Story: How Decathlon built an omni-channel feedback collection setup by integrating 5 sources
Panelist: Péter Szekeres, CEO & Co-founder