Automated Customer Feedback Insights with Zurvey

You’re sitting on a vast amount of text data. We’re helping you to understand it in minutes.

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We analyse your collected feedback quick and easy, even the open-ended questions. Zurvey automatically recognises the positive and negative meaning of phrases and summarises the answer’s keywords and key emotions, so you’ll never have to worry about reading all the answers again!

1. Upload

  • Upload text data
  • Collect feedback from Survey
How it works

2. Automatic analysis

  • Automated text analysis and insight generation
How it works

3. Results

  • Use excel data for further analysis
  • Apply insights via dashboard
  • Or let us create detailed reports for you
See use cases

We are here to help


You don’t have to waste time classify or quantify your text data, jump immediately to Insights

Human level precision

Sentiment and text analysis is done with human level precision, no need for manual evaluation

Multiple sources

Analyze feedback from your databases, export open-ended comments from your NPS research or collect answers with Zurvey's survey module

Convenient output

Drill down on the Zurvey dashboard, deep dive the Excel output or let our analysis team to summarize the insights for you

See product features

Clients appreciate it

In case of analyzing open ended questions Zurvey is a big help. Due to its classifying and aggregating features you get a picture about the main ideas from the answers before detailed analyzation. Borbála Baittrok, Head of Consultant Department, Gemius
How to use

Typical use cases

Bank sector story

Ad hoc cooperation with international research company to evaluate thousands of open ended answers from a questionnaire

Telco sector story

Close cooperation with a leading telco company resulting in better customer experience and more conscious complaint management

Your story?

Zurvey currently speaks Bulgarian, English, Georgian, Hungarian, Ukranian, Polish, Romanian and Russian with human level precision

See how

Soon: German

Your data is valuable, so let us help you understand it!

  • As the service provider, Neticle will not copy, forward or use the text data sent to Zurvey for analysis or test purposes in any way.
  • We take the security of your data very seriously. This is why our team is doing its best to make sure your data is in good hands with Neticle. We always challenge our methods and processes and learn from other's mistakes to make sure we won't repeat them.
  • We encrypt every password. Our databases are not connected to the internet. Our developers use safe and encrypted communication with our servers. Once you press the delete button, there won't be any hidden copies left, your data will be deleted from our servers as well.
  • And most importantly, your data will be never used or sold without your knowledge.
  • However, if you are someone whose personal data (e.g. personal information or written opinion) is analysed by Zurvey as part of our client’s text data, it is our client’s responsibility to inform you about the further use of your data and the aim of collecting and storing said data in the future.

Contact Us

US, Europe:

Photo of Peter Szekeres

Péter Szekeres

+36 70 701 6488
Photo of Bálint Katócs

Bálint Katócs

Zurvey Analysis Consultant
+36 30 335 5677

Leonardo da Vinci 41. (2nd floor/14)
Budapest 1082, Hungary


Photo of Nthekgo Moroaswi

Nthekgo Moroaswi

Invoke Solutions: Managing Director
+27 12 348 2626 / +27 83 482 4208
Photo of Shane Molale

Shane Molale

Invoke Solutions: Executive Director
+27 12 348 2626 / +27 72 892 2972

Special thanks to the Makers

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Dávid Schmidt

Photo of Márton Tasnádi

Márton Tasnádi

Photo of Márton Takács

Márton Takács