Join us for our upcoming webinar on mastering email & chat integrations!
Measuring CX helps businesses to identify key pain points and love points, quantify loyalty and gain further valuable insights from customers - for example whether the service has met the expectations or how accessible the webshop is in their opinion.
In this practical webinar on the 8th of June, we are going to guide you through the process of setting up email and chat integration to gain real-time data on the most mentioned topics.
The main cases we are going to cover are:
- Text analysis - how to use it to better understand client needs and satisfaction
- Email integrations - What are the topics mentioned in customer support emails? How do you measure CX through them?
- Chat monitoring - Providing support through chat is another great channel to collect customer feedback and benefit from it
- How to build a setup to gain a 360° view of how clients think about the brand and how they feel about the services
The duration of the webinar is approximately 30 minutes plus QnA.
Panelist: David Schmidt, Insights Manager @ Zurvey.io
David Schmidt is DACH regional Insights Manager of Neticle, one of the fastest growing B2B startups in Hungary. He has 5 years of experience in the field, managed several enterprise text analysis projects, ranging from Vienna to Jakarta. Expert in customer experience improvement in the banking industry, but his superpower is keeping the coffee machine in the office clean.
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