Feedback analysis on all digital channels

Posted on 1 min.

Join us for our upcoming webinar on mastering email & chat integrations!


Measuring CX helps businesses to identify key pain points and love points, quantify loyalty and gain further valuable insights from customers - for example whether the service has met the expectations or how accessible the webshop is in their opinion.

In this practical webinar on the 8th of June, we are going to guide you through the process of setting up email and chat integration to gain real-time data on the most mentioned topics.

The main cases we are going to cover are:

  • Text analysis - how to use it to better understand client needs and satisfaction
  • Email integrations - What are the topics mentioned in customer support emails? How do you measure CX through them?
  • Chat monitoring - Providing support through chat is another great channel to collect customer feedback and benefit from it
  • How to build a setup to gain a 360° view of how clients think about the brand and how they feel about the services

The duration of the webinar is approximately 30 minutes plus QnA.

Panelist: David Schmidt, Insights Manager @ Zurvey.io

David Schmidt is DACH regional Insights Manager of Neticle, one of the fastest growing B2B startups in Hungary. He has 5 years of experience in the field, managed several enterprise text analysis projects, ranging from Vienna to Jakarta. Expert in customer experience improvement in the banking industry, but his superpower is keeping the coffee machine in the office clean.

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We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

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Photo of Péter Szekeres

Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
Photo of Michel Henss

Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
Photo of Gabriella Sinka

Gabriella Sinka

Head of Marketing gabriella.sinka@neticle.com +36 20 527 61 87

Address:
41 Leonardo da Vinci street ground floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2

Neticle Logo

Neticle

Company Details

Neticle Plc.
Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2
VAT number: 28996752-2-41
EU VAT number: HU28996752

 

Bank details:
Owner of the bank account: Neticle Plc.
Account-keeping bank: Budapest Bank Zrt
EUR IBAN: HU34-10101353-22104900-01005303
HUF IBAN: HU20 10101353-22104900-01004003
SWIFT code: BUDAHUHB