--- title: Feedback analysis on all digital channels description: Join us for our upcoming webinar on mastering email & chat integrations! image: https://zurvey.io/hubfs/https___cdn.evbuc.com_images_137104791_338202113085_1_original.jpeg --- # Feedback analysis on all digital channels Posted on 03.06.2021. ** 1 min. - [** ](https://www.facebook.com/sharer/sharer.php?u=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) - [** ](https://twitter.com/home?status=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) - [** ](https://www.linkedin.com/shareArticle?mini=true&url=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) ## Join us for our upcoming webinar on mastering email & chat integrations! --- Measuring CX helps businesses to identify key pain points and love points, quantify loyalty and gain further valuable insights from customers - for example whether the service has met the expectations or how accessible the webshop is in their opinion. In this practical webinar on the 8th of June, we are going to guide you through the process of setting up email and chat integration to gain real-time data on the most mentioned topics. The main cases we are going to cover are: - **Text analysis **- how to use it to better understand client needs and satisfaction - **Email integrations **- What are the topics mentioned in customer support emails? How do you measure CX through them? - **Chat monitoring **- Providing support through chat is another great channel to collect customer feedback and benefit from it - How to build a setup to gain a **360° view of how clients think about the brand and how they feel about the services** The duration of the webinar is approximately **30 minutes plus QnA.** Panelist: **David Schmidt**, Insights Manager @ [Zurvey.io](https://zurvey.io/) *David Schmidt is DACH regional Insights Manager of Neticle, one of the fastest growing B2B startups in Hungary. He has 5 years of experience in the field, managed several enterprise text analysis projects, ranging from Vienna to Jakarta. Expert in customer experience improvement in the banking industry, but his superpower is keeping the coffee machine in the office clean.* Save your seat:   ---   Share: - [** ](https://www.facebook.com/sharer/sharer.php?u=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) - [** ](https://twitter.com/home?status=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) - [** ](https://www.linkedin.com/shareArticle?mini=true&url=https://zurvey.io/blog/feedback-analysis-on-all-digital-channels) ## Read On [![](https://zurvey.io/hs-fs/hubfs/Imported%20sitepage%20images/hr_wp_cover-03.png?width=352&name=hr_wp_cover-03.png) ](https://zurvey.io/blog/a-survey-with-superpowers-holds-the-team-together) ### [A survey with superpowers holds the team together](https://zurvey.io/blog/a-survey-with-superpowers-holds-the-team-together) Did you work in an office setting back at the beginning of 2020? Can you still remember what the... [![](https://zurvey.io/hs-fs/hubfs/https---cdn.evbuc.com-images-359255689-338202113085-1-original.20220922-125636.webp?width=352&name=https---cdn.evbuc.com-images-359255689-338202113085-1-original.20220922-125636.webp) ](https://zurvey.io/blog/returning-customers-in-focus) ### [Returning Customers in Focus](https://zurvey.io/blog/returning-customers-in-focus) ## What’s the best method to getting loyal and satisfied clients? Find out at the upcoming Retail... [![](https://zurvey.io/hs-fs/hubfs/Imported%20sitepage%20images/Zurvey_question_cover_Rajzt-bla-1.png?width=352&name=Zurvey_question_cover_Rajzt-bla-1.png) ](https://zurvey.io/blog/why-you-should-use-more-open-ended-questions-in-cx) ### [Why you should use more open-ended questions in CX](https://zurvey.io/blog/why-you-should-use-more-open-ended-questions-in-cx) **In 2020, processing textual answers takes less time than it used to, and even just a few verbose...** ### Book a demo We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX! ### Get in touch [![Book a demo  ](https://no-cache.hubspot.com/cta/default/3856436/d47bc0ef-3ea3-47be-9863-4aabf8dd5b75.png)](https://cta-redirect.hubspot.com/cta/redirect/3856436/d47bc0ef-3ea3-47be-9863-4aabf8dd5b75) Check our newsletter Address: 41 Leonardo da Vinci street ground floor Budapest Hungary H-1082 Registered seat: H-1016 Budapest, Naphegy utca 28. fszt. 2 - [** ](https://www.facebook.com/neticle/?fref=ts) - [** ](https://twitter.com/neticlelabs) - [** ](https://www.youtube.com/channel/UCP1ZgG7ERCVBjLDy0aruXsg) - [** ](https://www.linkedin.com/company/2613323) - [** ](https://www.instagram.com/neticle/) ![Photo of Péter Szekeres](https://zurvey.io/hubfs/team/small/petyo.png) Péter Szekeres Co-founder & CEO [peter.szekeres@neticle.com](mailto:peter.szekeres@neticle.com) +36 70 701 6488 Address: 41 Leonardo da Vinci street ground floor Budapest Hungary H-1082 Registered seat: H-1016 Budapest, Naphegy utca 28. fszt. 2 - [** ](https://www.facebook.com/neticle/?fref=ts) - [** ](https://twitter.com/neticlelabs) - [** ](https://www.youtube.com/channel/UCP1ZgG7ERCVBjLDy0aruXsg) - [** ](https://www.linkedin.com/company/2613323) - [** ](https://www.instagram.com/neticle/) #### [![Neticle Logo](https://zurvey.io/hubfs/neticle_w.svg) Neticle](https://neticle.com/) Products - ![Neticle Media Intelligence Logo](https://zurvey.io/hs-fs/hubfs/nmi_128.png?width=30&name=nmi_128.png) [Neticle Media Intelligence](https://neticle.com/mediaintelligence/) - ![Zurvey.io Logo](https://zurvey.io/hubfs/logos/zurvey_symbol.svg) [Zurvey.io](https://zurvey.io) - ![Neticle Text Analysis API Logo](https://zurvey.io/hubfs/logos/text.svg) [Neticle Text Analysis API](https://neticle.com/textanalysisapi/) - ![Neticle Data API Logo](https://zurvey.io/hubfs/logos/data.svg) [Neticle Data API](https://neticle.comhttps://data.neticle.com/documentation) Zurvey - [Platform](https://zurvey.io/en/platform) - [Pricing](https://zurvey.io/en/pricing) - [Data Security](https://zurvey.io/en/data-security) - [Blog](https://zurvey.io/en/blog) - [Case studies](https://zurvey.io/en/case-studies) - [Webinars](https://zurvey.io/en/webinars) - [Knowledge base](https://zurvey.io/en/knowledge-base) - [Getting started](https://zurvey.io/en/survey-analysis) Solutions - [Text analytics](https://zurvey.io/en/solutions/text-analytics) - [In-depth survey](https://zurvey.io/en/solutions/in-depth-survey) - [CX insight](https://zurvey.io/en/solutions/cx-insights) - [Datastream integration](https://zurvey.io/en/solutions/datastream-integration) Company Details Neticle Plc. Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2 VAT number: 28996752-2-41 EU VAT number: HU28996752   Bank details: Owner of the bank account: Neticle Plc. Account-keeping bank: MKB Bank Zrt EUR IBAN: HU34-10101353-22104900-01005303 HUF IBAN: HU20 10101353-22104900-01004003 SWIFT code: BUDAHUHB ** [Neticle](https://neticle.com/) [Privacy and Cookie Policy](https://zurvey.io/en/privacy-policy) [General Terms and Conditions](https://zurvey.io/en/general-terms-and-conditions) ![](https://px.ads.linkedin.com/collect/?pid=8985938&fmt=gif) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Neticle", "url" : "https://zurvey.io/blog/author/neticle" }, "dateModified" : "2022-02-16T14:49:41.091Z", "datePublished" : "2021-06-03T09:27:28.000Z", "headline" : "Feedback analysis on all digital channels", "image" : [ "https://zurvey.io/hubfs/https___cdn.evbuc.com_images_137104791_338202113085_1_original.jpeg" ], "mainEntityOfPage" : { "@id" : "https://zurvey.io/blog/feedback-analysis-on-all-digital-channels", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://zurvey.io/hubfs/neticle%20vertical@4x.png" }, "name" : "Neticle Plc. " } } ```