Zurvey.io as the solution to your survey analysis problems
Zurvey.io delivers actionable insights, understanding customer feedback via in-depth analysis. From input collection to the distribution of results in your organization, the tool and the team behind it is there to support you with a consultative approach.
Create a custom process for understanding the Voice of the Customer using highly versatile features, and never miss trends in any target groups. Analysis is available in over 30 languages.
Smooth creation & distribution
Covering needs from start to finish
- Use our point and click survey builder to set up the exact logic that you need, with multiple conditions, hidden questions and disqualification rules.
- Distribute your surveys via embedding, QR codes, social media and emails.
- Add more types of customer feedback to your analysis, such as emails, instant messages, or contact center data.
- Let Zurvey.io analyze your results, then access your insights via static or dynamic outputs, including integrations with Tableau, Power BI or any data lake using our Output API.
tailored to your needs
Customization for every step of the way
- Get immersed in our interactive dashboard using advanced filtering, visualization and segmentation, and drill down into the data.
- Add a unique touch to your surveys with logos, backgrounds, typefaces and more.
- Take advantage of white labeling so you’ll feel right at home on our platform.
- Create your own, unique set of custom labels for text analytics, so Zurvey.io will reveal exactly what you care about.
understand voice of the customer
Text and sentiment analysis in multiple languages
- Make sense of large amounts of text data in seconds with Zurvey.io’s own proprietary NLP engine.
- Find important topics in customer feedback, identify drivers and barriers, as well as the connections between them.
- See the sentiment values for all levels and categories, from individual responses to topics, or even whole datasets.
- Analysis is possible in over 30 languages, while insights can also be translated and shown on the platform in the language of your choice.
ZURVEY.IO ANYWHERE
Say goodbye to FOMO
- Thanks to real-time analysis, scheduled reports, and email notifications, you’ll stay in the loop 24/7 and won’t have to worry about missing a sudden change of trend in your feedback.
- No need to use multiple platforms: Zurvey.io provides both qualitative and quantitative analysis, including important CX insight with NPS®, CSAT and CES results calculated.
- Versatile embedding capabilities (in-app, website and email) and other distribution methods allow you to collect feedback when it’s most relevant and still fresh in your customers’ minds.
- With Advanced Access Control, forget worrying about who has access to your precious data.
What Satisfied Clients Say About Zurvey.io
"Open-ended feedbacks are the essence of a survey, as it delivers tangible insights from respondents. Zurvey.io has proved many times to be a professional and reliable partner in these analyses."
“As a CX leader, I thrive in collecting, analysing and extracting insights from customer feedback. Zurvey have been instrumentation in our efforts to harness the power of unsolicited feedback – a source of insights that is continuously increasing in importance as we digitize our customer journeys.”
"Zurvey.io is a class leading AI analytics tool, delivering unparalleled insight into customer interactions. We are delighted to be helping companies in the UK using this amazing solution."