How works will save you time by analysing NPS surveys, employee satisfaction questionnaires and other textual feedback. But first, let’s take a peek at how it all proceeds behind the scenes.

Upload or Collect your Data

Create your own Survey is not just a feedback analyser. You can also create surveys and the answers are processed in real-time. Here you can:

  • Choose from more than 10 question templates

  • Adjusting the layout of the survey in accordance with your brand image is easy

  • Share the survey directly via email or social media

The incoming answers are being analysed by our system in real-time so you will see the insights immediately.

Screenshot - survey creation
Screenshot - excel upload

Upload or Collect your Data

There are two ways of collecting the data you want to analyse on

  • Create a survey on our dashboard and have the answers incoming on-site

  • Upload your collected textual feedback (NPS, complaints etc.) in an Excel spreadsheet

See How The Analysis Works

Sentiment Analysis conducts automated sentiment analysis on every text. The system automatically recognizes the phrases which have a sentiment value and scores them between -3 and +3.

Based on the detected sentiment, every text is given a score that represents the value of the positive or negative opinion. The calculated phrase scores are summarized for the entire text, representing the sentiment of the whole answer.

Screenshot - sentiment analysis
Screenshot - topic recognition

Topic Recognition

The system automatically recognizes key topics and important phrases in the texts. This function can reveal the essence of the text. automatically recognizes topics, places, people, brands, emotions and organizations.

In-depth Analysis with Specific Keywords

You can add keywords to the analysis if you are curious about the feedback on a specific issue (e.g. customer service). As you add the keyword for search in the texts, it will automatically offer synonyms and common misspellings.

Alternatively, if you have already had an existing coding frame, just click on Instant Analysis and it will implement your previous settings.

Screenshot - analysis with keywords

Benefits of

Screenshot - Integrated Feedback Process

Integrated Feedback Process transforms the voice of customers into useful insights in real-time.

Rich Dashboard View

The system has a dashboard full of graphs and charts that are easy to understand without any experience in data analysis. Being able to process thousands of NPS researches and employee surveys will leverage your brand satisfaction.

Here you can see graphs such as share of voice, key negative and positive topics and the connection between the pain points.

If you still want to read the whole answers, you can see every one of them in the Feed view.

Screenshot - Dashboard View
Screenshot - Excel Output

Enhanced Excel Output

If the dashboard view is not suitable for you, you can download the results in a rich Excel file containing every numeric and textual insight you can see on our charts.

Start using now

Test for free, send us this form and we will get back to you within a few hours


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Contact Us

Neticle Labs

Contact Us

No. 14 41 Leonardo da Vinci street 2nd floor
Budapest Hungary H-1082

Registered seat:
H-1016 Budapest, Naphegy utca 28. fszt. 2 - Professional survey tool that analyses text answers fully | Product Hunt Embed
Photo of Péter Szekeres
Péter Szekeres

Co-founder & CEO [email protected] +36 70 701 6488

Photo of Ádám Gulyás
Ádám Gulyás

Zurvey Analysis Consultant [email protected] +36 30 716 2811

Photo of Gabriella Sinka
Gabriella Sinka

Marketing Coordinator [email protected] +36 20 527 6187