Raiffeisen Bank automates review analysis for a superior customer experience

Posted on 1 min.

Mobile app reviews are one of, if not the most important type of customer feedback in today’s banking industry. Raiffeisen’s CX department places a huge emphasis on them, and uses Zurvey.io to constantly get fast and consistent analyses of their content.

Raiffeisen Bank International has set a goal to become the most recommended financial services group in their markets by 2025. To get there, they must learn from what their customers are saying on various platforms, especially in mobile app reviews, since the majority of banking processes happens through applications.

 

In our newest case study, we reveal how they can automatically process the large amount of feedback that comes in different languages from 10 countries, while staying flexible with the examined topics and themes. You can also learn about the custom dashboard and the complete E2E automation that Zurvey.io’s team created for them.

 

Click here to download the case study and get insight into cutting edge CX methodology.


 


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We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX!

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Péter Szekeres

Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488
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Michel Henss

Head of Client Services michel.henss@neticle.com +36 30 562 37 58
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Gabriella Sinka

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