Mobile app reviews are one of, if not the most important type of customer feedback in today’s banking industry. Raiffeisen’s CX department places a huge emphasis on them, and uses Zurvey.io to constantly get fast and consistent analyses of their content.
Raiffeisen Bank International has set a goal to become the most recommended financial services group in their markets by 2025. To get there, they must learn from what their customers are saying on various platforms, especially in mobile app reviews, since the majority of banking processes happens through applications.
In our newest case study, we reveal how they can automatically process the large amount of feedback that comes in different languages from 10 countries, while staying flexible with the examined topics and themes. You can also learn about the custom dashboard and the complete E2E automation that Zurvey.io’s team created for them.
Click here to download the case study and get insight into cutting edge CX methodology.
